Terms of Service
Last updated: September 2026
These Terms of Service apply to all websites and platforms operated by Nexperk Pty Ltd (ABN 60 657 976 988), including nexperk.com, academy.nexperk.com and vanessatrower.com.
By accessing or using our websites, services or products, you agree to these Terms of Service. If you do not agree with these terms, please do not use our services.
1. Acceptance of Terms
By using our websites or engaging with our services, you agree to comply with these Terms of Service and any other policies referenced within them.
If you have any questions, please contact us at hello@nexperk.com or call 02 8750 8167.
2. Eligibility
Our services and websites are intended for users who are 18 years of age or older. By using our services, you represent that you meet this eligibility requirement.
3. Event Registrations and Mailing List
When you register for any of our events, whether in person or online via platforms such as Zoom, you may be added to our mailing list. This allows us to send you relevant updates, news and special offers.
You can unsubscribe from our mailing list at any time by using the unsubscribe link provided in our emails or by contacting us at hello@nexperk.com.
4. Payments, Fees and Refunds
All payments for events, courses or other services must be made in full at the time of registration or purchase unless otherwise agreed.
We offer a refund within two days after the first session of a course if you are not fully satisfied. Please contact us at hello@nexperk.com to request a refund.
Due to the nature of digital products, templates and other downloadable content, these products are non-refundable.
We reserve the right to cancel or reschedule an event or course due to unforeseen circumstances. Where this occurs, you will be offered a full refund or the option to transfer your registration to a future event.
Nexperk Pty Ltd is not responsible for any additional costs incurred by you as a result of an event or course being cancelled or rescheduled.
5. Intellectual Property
All content on our websites, including text, images, designs, graphics, trademarks and service marks, is the property of Nexperk Pty Ltd or our partners and collaborators.
You may not use, copy, reproduce, distribute or create derivative works from our content without our express written consent.
If you would like to share or use any of our materials, please contact us at hello@nexperk.com for permission.
Any unauthorised use of our intellectual property may result in legal action.
6. Disclaimer of Warranties
Our websites and services are provided on an "as is" and "as available" basis.
We make no warranties or representations regarding the accuracy or completeness of content provided through our websites or services.
To the fullest extent permitted by law, Nexperk Pty Ltd disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement.
7. Limitation of Liability
To the fullest extent permitted by law, Nexperk Pty Ltd is not liable for any direct, indirect, incidental or consequential damages arising from your use of our websites, services or products.
This includes, but is not limited to, loss of profits, data or other intangible losses, even where we have been advised of the possibility of such damages.
Your use of our websites, services and products is at your own risk.
Nexperk Pty Ltd does not guarantee that our websites or services will be uninterrupted or error-free and is not responsible for technical malfunctions or other issues that may arise.
8. Indemnification
You agree to indemnify and hold harmless Nexperk Pty Ltd and its affiliates, officers and employees from any claims, damages, losses, liabilities and expenses, including reasonable legal fees, arising from:
your use of our websites or services;
your violation of these Terms; or
your violation of the rights of another party.
9. Governing Law
These Terms of Service are governed by the laws of New South Wales, Australia.
Any disputes arising from these Terms will be subject to the jurisdiction of the courts of New South Wales.
10. Changes to These Terms
We reserve the right to modify these Terms of Service from time to time.
Updated Terms will be published on our websites. Your continued use of our websites or services following publication of updated Terms constitutes acceptance of those Terms.
11. Event Participation and Content Use
11.1 Speaking and Participation
By speaking or participating in a Nexperk event, whether as an invited guest, panellist or attendee, you agree that your contributions, including your voice, likeness, comments and other forms of participation, may be recorded and used by Nexperk Pty Ltd.
This may include use in blog posts, promotional materials, social media content, training resources and other educational materials.
You acknowledge that these contributions are provided voluntarily and without expectation of compensation and grant Nexperk a perpetual, worldwide, irrevocable, royalty-free licence to use, reproduce, modify and distribute your contributions in any format or medium.
11.2 Photography and Videography
By attending a Nexperk event, you grant Nexperk Pty Ltd the right to take photographs and record video during the event, which may include your image and likeness.
You consent to these photographs and recordings being used on our websites, social media platforms and other marketing or promotional materials.
11.3 Use of Event Materials
Materials, presentations and content shared during our events are the property of Nexperk Pty Ltd unless otherwise stated.
You may not reproduce, distribute or use these materials for commercial purposes without our express written permission.
11.4 Assumption of Risk
By attending a Nexperk event, whether in person or online, you assume the risks associated with your participation.
To the extent permitted by law, Nexperk Pty Ltd is not responsible for injury, loss or damage arising from your attendance or participation.
11.5 Release of Liability
To the extent permitted by law, you release Nexperk Pty Ltd, its affiliates, officers, employees and agents from liability for claims, damages, losses or expenses arising from your participation in a Nexperk event, including personal injury, property damage or other loss.
Privacy Policy
Last updated: September 2026
Nexperk Pty Ltd (ABN 60 657 976 988) (we, us or our) understands that protecting your personal information is important.
This Privacy Policy explains how we collect, hold, use and disclose personal information provided to us or collected by us when you interact with Nexperk.
1. Information We Collect
Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
The types of personal information we may collect include:
Identity Data
Your name, age, profession and photographic identification.
Contact Data
Your telephone number, address and email address.
Financial Data
Bank account and payment card details processed through third-party payment processors. Where a third-party payment processor stores this information, we do not have access to the underlying payment card information.
Transaction Data
Details about payments made to or received from you and information about products and services purchased from us or supplied to us.
Technical and Usage Data
When you access our websites or platforms, we may collect information including your IP address, login data, browser session, geolocation data, page views, sessions, device and network information, acquisition sources, search queries, browsing behaviour and interactions with our websites.
This information may be collected through cookies, analytics and similar technologies.
Interaction Data
Information you provide when participating in interactive features, including surveys, competitions, promotions, activities or events.
Marketing and Communications Data
Your preferences regarding receiving marketing from us or third parties and your communication preferences.
Professional Data
Where you work with us or apply for a role with us, this may include your professional history, previous positions, professional experience, qualifications, licences and authorisations.
Sensitive Information
Sensitive information is a subset of personal information that receives a higher level of protection.
It may include information relating to racial or ethnic origin, political opinions, religion, trade union or professional association memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
During the course of conducting business or delivering training services, we may collect or encounter sensitive information.
2. How We Collect Personal Information
We may collect personal information:
directly from you, including face-to-face, by telephone, email or online;
when you complete a form, register for an event or newsletter, or respond to a survey;
when you use a website operated by us, including through cookies, analytics or marketing providers;
from third parties; and
from publicly available sources.
3. Why We Collect, Hold, Use and Disclose Personal Information
We may collect, hold, use and disclose personal information to:
assess whether to engage you as a new client;
work or conduct business with you;
provide our services;
communicate with you about our business;
respond to support requests and enquiries;
respond to enquiries submitted through our websites;
maintain internal records and undertake administration, invoicing and billing;
undertake analytics, market research and business development;
operate and improve our business, applications and social media platforms;
undertake advertising and marketing activities;
send information about events, experiences, products or services that may be of interest to you;
conduct promotions or competitions and provide additional benefits;
consider employment applications; and
comply with our legal obligations or other requirements authorised by law.
4. Sensitive Information
We only collect, hold, use and disclose sensitive information:
for purposes to which you consent;
for the primary purpose for which it was collected;
for secondary purposes directly related to the primary purpose;
where reasonably necessary to conduct business with you;
where we reasonably believe there is a serious risk to the life, health or safety of you or another person and obtaining consent is impracticable; or
where otherwise required or authorised by law.
5. Disclosure of Personal Information to Third Parties
Where necessary for our business, where you have consented or where permitted by law, we may disclose personal information to:
our employees, contractors and related entities;
IT service providers;
data storage, web-hosting and server providers;
marketing and advertising providers;
professional advisers;
bankers, auditors, insurers and insurance brokers;
payment systems operators and processors;
existing or potential agents or business partners;
prospective purchasers and advisers in connection with a merger, acquisition or sale of assets;
courts, tribunals and regulatory authorities;
law enforcement officers;
analytics and cookie providers; and
other third parties where required or permitted by law.
Sensitive information will only be disclosed with your consent or where permitted or required by law.
6. Google Analytics
We may use Google Analytics and Google Analytics Advertising Features.
We and third-party vendors may use first-party cookies, such as Google Analytics cookies, together with third-party cookies or identifiers. These technologies may collect Technical and Usage Data about you.
Google provides mechanisms that allow users to opt out of certain Analytics and advertising features. You can manage these options through Google's privacy, advertising and analytics settings and through the privacy settings available on your device or browser.
7. Overseas Disclosure
We store personal information in Australia.
Where we disclose personal information to third parties, those third parties may store, transfer or access personal information outside Australia.
We will only disclose personal information overseas in accordance with applicable Australian privacy requirements.
8. Your Rights and Choices
Your Choice
You are not required to provide personal information to us. However, if you choose not to provide certain information, it may affect our ability to provide services or conduct business with you.
Information From Third Parties
If we receive personal information about you from a third party, we will protect it in accordance with this Privacy Policy.
If you provide personal information about another person to us, you represent that you have that person's consent to provide the information.
Unsubscribe and Marketing Preferences
You can unsubscribe from marketing communications at any time by:
selecting the unsubscribe option contained within our communications; or
contacting us at hello@nexperk.com.
Access
You may request access to personal information we hold about you.
An administrative fee may be payable for providing certain information.
In some circumstances, we may be legally permitted to withhold access. Where we cannot provide access, we will advise you as soon as reasonably possible and provide reasons for our decision and information about available complaint mechanisms.
Correction
If you believe information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us.
We will take reasonable steps to correct information found to be inaccurate, out of date, incomplete, irrelevant or misleading.
Where we are legally permitted not to make a correction, we will advise you of the reasons and any available complaint mechanisms.
Complaints
If you wish to make a privacy complaint, please contact us and provide details of your complaint.
We will investigate your complaint and respond in writing, outlining the outcome of our investigation and any steps we intend to take.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Storage and Security
We are committed to protecting the personal information we collect.
We maintain physical, electronic and managerial measures designed to safeguard personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
While we take reasonable steps to protect your information, no transmission of information over the internet can be guaranteed to be completely secure.
Information transmitted to or from us over the internet is therefore transmitted at your own risk.
10. Cookies
We may use cookies on our websites.
Cookies are small text files stored within your browser that can remember preferences and provide information about how our websites are used.
Cookies themselves do not necessarily tell us your email address or other personally identifiable information. However, they may recognise your browser when you return to our website.
Cookies and similar technologies may also allow third parties to display advertising to you through social media or other online platforms as part of retargeting campaigns.
Where you choose to provide personal information through our website, this information may be associated with information collected through cookies.
You can configure your browser to refuse some or all cookies. However, blocking essential cookies may affect your ability to access or use certain parts of our websites.
11. Links to Other Websites
Our websites may contain links to third-party websites.
We do not control those websites and are not responsible for their privacy practices or the protection of personal information you provide while visiting them.
Third-party websites are not governed by this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by publishing an amended version on our website.
We recommend reviewing this page periodically to ensure you are aware of our current Privacy Policy.
13. Contact Us
For questions, notices, privacy requests or complaints, please contact:
Nexperk Pty Ltd
ABN: 60 657 976 988
Address: Level 1/5 George Street, North Strathfield, Wangal Country NSW 2137
Email: hello@nexperk.com
Phone: 02 8750 8167
Copyright Notice
© 2026 Nexperk Pty Ltd. All Rights Reserved.
Protecting Our Content
At Nexperk, we invest significant expertise, creativity and care into developing valuable content for our clients and community.
All content on this website, including text, graphics, logos, images, audio, digital downloads, data compilations, learning materials, frameworks, resources and software, is owned by Nexperk Pty Ltd or its respective content suppliers and is protected by applicable Australian and international intellectual property laws.
Usage Restrictions
Unless we have provided prior written permission, you must not reproduce, modify, distribute, transmit, republish, display, commercially exploit or otherwise use our website content.
This includes copying, imitating, replicating or adapting our content, frameworks, learning materials or resources for use within another business or for commercial purposes.
Permission Requests
If you would like permission to use Nexperk material for educational, commercial or other purposes, please contact:
We appreciate you respecting the expertise, creativity and intellectual property behind our work.